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Terms & Conditions

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Karma Bytes

Last updated: 30th November 2025

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Karma Bytes is a consumer and micro-business computer repair and technology support service operated by InfraZen Ltd, The Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF, UK.
These Terms and Conditions (“Terms”) apply to all services we provide, as well as your use of our website.

By booking an appointment, using our services or accessing our website, you agree to be bound by these Terms.

1. About Us

Legal entity: InfraZen Ltd
Trading name: Karma Bytes
Contact: warren@infrazen.ltd
Website: karmabytes.co.uk
Working model: Services are delivered by appointment only.

2. Services We Provide

Karma Bytes offers:

  • Computer repairs and diagnostics

  • Data recovery (best-effort, no guarantee of success)

  • Device refurbishment and upgrades

  • Advice and setup assistance

  • Secure data transfer services

These services are delivered on a time-and-materials or fixed-fee basis, depending on the job.

3. Booking and Appointments

Appointments must be made in advance.
You are responsible for providing accurate information about your device and the issues you are experiencing.

If you need to cancel or reschedule, please notify us as soon as possible. Missed appointments may incur a reasonable fee.

4. Workmanship Guarantee

All workmanship is covered by a 30-day guarantee from the date the device is returned to you.
This guarantee covers the quality of the repair work carried out. It does not cover:

  • Subsequent faults unrelated to the repair

  • Damage caused by user error, liquid, impact or misuse

  • Software issues arising after a repair unless directly linked to our work

  • Consumable parts or batteries unless otherwise stated

If the same fault returns within 30 days, we will re-diagnose and attempt a remedy at no labour charge.

5. Customer Data and Backups

Customers are advised to back up their data before handing over a device.

If you request us to create a backup, we will store it on an encrypted external SSD.
Retention rules:

  • Backups are deleted as soon as you confirm you no longer need them

  • If not confirmed, they may be retained for up to 1–2 years

  • Temporary working copies are removed immediately after the job is completed

We accept no liability for data loss except where caused by proven negligence.

6. Data Recovery Work

Data recovery is a best-effort service.
We do not guarantee:

  • That data can be recovered

  • That all data can be recovered

  • That recovered data will be error-free

You pay for the recovery attempt, not the outcome, unless otherwise agreed in writing.

7. Parts, Components and Refurbished Devices

Where new or refurbished parts are supplied, any manufacturer or supplier warranty will apply.

Refurbished devices sold by Karma Bytes may carry a limited warranty, which will be stated at the time of sale.

8. Payment Terms

Payment is due upon completion of the service unless otherwise agreed in writing.
Invoices may be issued through our partner platforms (e.g. Xero or RO).
Payment methods accepted will be confirmed at the time of booking.

Devices may be withheld until payment is received in full.

9. Liability

Karma Bytes will exercise reasonable care and skill in providing services.
We are not liable for:

  • Pre-existing faults or damage

  • Loss of data not directly caused by our negligence

  • Consequential losses, such as loss of business, revenue or opportunity

  • Incompatibility issues arising after system updates or third-party changes

  • Damage caused by customer-installed software or malware

Our total liability is limited to the value of the services provided, except where limited otherwise by UK law.

10. Your Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015 or other applicable UK law.
You have the right to expect services to be performed with reasonable care and skill and to receive remedies if they are not.

11. Use of Our Website

By accessing our website, you agree to:

  • Use it lawfully and responsibly

  • Not engage in any action that could harm the site or its functionality

  • Not attempt to gain unauthorised access to systems or data

All website content, branding and materials are owned by InfraZen Ltd and may not be reproduced without permission.

Analytics, functional, and marketing cookies are used and controlled via CookieYes. See our Privacy Policy for details.

12. Intellectual Property

All text, graphics, logos, and website content are protected by copyright and other intellectual property laws.
No content may be copied, reproduced or redistributed without our consent.

13. Third-Party Links

Our website may contain links to external sites.
We are not responsible for the content, privacy practices or accessibility of any third-party website.

14. Termination of Services

We reserve the right to refuse or discontinue a service where:

  • The device presents a safety hazard

  • Unauthorised modifications prevent safe repair

  • The customer behaves in a threatening or abusive manner

  • The job is deemed economically or technically unviable

Any fees for work already completed will remain payable.

15. Changes to These Terms

We may update these Terms from time to time.
Any changes will be posted on our website with an updated “Last updated” date.

16. Contact

For questions about these Terms or anything relating to our services:

Email: warren@infrazen.ltd
Address: The Collingwood Buildings, 38 Collingwood Street, Newcastle upon Tyne, NE1 1JF, UK

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